Frequently asked questions
Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about our service and our products. If you have any further questions, do not hesitate to contact us!
1. How can I place an order?
To place an order, simply select the products you wish to purchase and add them to your shopping cart. Then proceed to checkout, enter your shipping information and select a payment method. Once your order is confirmed, you will receive a confirmation email.
2. Which payment methods are accepted?
We accept a variety of payment methods including:
- credit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
3. How long does delivery take?
Delivery time depends on your location and product availability. Delivery usually takes between 3 and 7 working days. You will receive a tracking number once your order has been dispatched so you can track the delivery.
4. Can I change or cancel my order after confirmation?
Unfortunately, we are unable to change or cancel orders once they have been confirmed. If you have a problem with your order, please contact us as soon as possible and we will do our best to help you.
5. What happens if an item is sold out?
If an item you have ordered is unavailable, we will notify you immediately via email and offer you a refund or replacement option. You can also choose to reorder the item at a later date once it is back in stock.
6. Do you offer gift vouchers?
Yes, we offer gift vouchers in various amounts. You can buy them directly in our shop and send them to the recipient by email.
7. Can I return my item?
Yes, we offer a 30-day return guarantee. You can return items received within the last 30 days as long as they are unused and in perfect condition. For more information, see our Return Policy.
8. How can I contact customer service?
You can contact us by email at Info @araxs .com . We can also be reached via our contact form on the website. Our customer service team is happy to help you!
9. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your destination. More information can be found on the checkout page when you enter your shipping address.
10. How can I track my order?
After your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the shipping carrier's website.
11. Are your products environmentally friendly?
We attach great importance to sustainability and ensure that many of our products are manufactured in an environmentally friendly and responsible manner. We strive to have as little impact on the environment as possible and are continually working to expand our range in this regard.
12. Can I buy an item on account?
We currently do not offer purchase on account, but you can pay with various secure payment methods such as credit card, PayPal and other options.
Do you have any further questions?
If you still have questions that are not answered here, do not hesitate to contact us. We are always here to help you!
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